Our website address is: http://www.thenarrowboatsurveyor.co.uk. This is a trading style of East Hill Marine Limited (hereinafter known as “EHML”), registered in England. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
What data do we collect?
EHML collects the following data:
- Personal Identification Information (PII) e.g. name, address, email address, phone number, etc.
- Boat name and water authority index number
How do we collect your data?
You directly provide EHML with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards, social media pages, messaging applications or via email.
- Use or view our website via your browser’s cookies.
- During the inspection process and/or reporting activities.
- During telephone calls.
EHML may also receive your data indirectly from the following sources:
- Referrals from similar surveying organisations that were previously contacted by you.
- Direct marketing organisations.
How we will use your data?
EHML collects your data so that we can:
- Process your order, and manage your account.
- Email you with news, special offers on other products and services we think you might like.
If you agree, EHML will share your data with our partner companies so that they may offer you their products and services.
- [No partners listed]
When EHML processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
EHML securely stores your data using cloud services providers such as Microsoft Cloud and Xero. Further information can be found using the links below:
https://privacy.microsoft.com/en-gb/privacystatement
https://www.xero.com/uk/legal/privacy/
EHML will keep your PII for 7 years. Once this time period has expired, we will delete your data by electronic deletion.
Marketing
EHML would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies listed below.
- [No partners listed]
If you have agreed to receive marketing communications, you may always opt-out at a later date.
You have the right at any time to stop EHML from contacting you for marketing purposes.
What are your data protection rights?
EHML would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request EHML for copies of your personal data. We may charge a reasonable fee for this service.
- The right to rectification – You have the right to request that EHML correct any information you believe is inaccurate. You also have the right to request EHML to complete information you believe to be incomplete.
- The right to erasure – You have the right to request that EHML erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that EHML restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to EHML’s processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that EHML transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at surveys@easthillmarine.co.uk
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit www.allaboutcookies.org
How do we use cookies?
EHML may use cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What type of cookies do we use?
There are a number of different cookies, our website may use:
- Functionality – EHML may use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies is used.
- Advertising – to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. EHML may share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means when you visit another website, you may be shown advertising based on your browsing patterns on our website.
- Analytical – to collect information and report site usage statistics without personally identifying individual visitors.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The EHML website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
EHML keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 29 August 2022.
How to contact us
If you have any questions about EHML’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
- Email: surveys@easthillmarine.co.uk
- Phone: 07572 762345
How to contact the appropriate authority
Should you wish to report a complaint or if you feel EHML has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
- Email: 0303 123 1113
- Write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
